coAmplifi Task Logging Redesign
Project lead and designer, with 3 Web Engineers
Project management, User research,
UX/UI design, User testing
coAmplifi is a task management application designed to help teams track their work hours and associated tasks. One key feature allows employees to log their work hours, promoting team transparency and ensuring compliance with break policies. I joined the team to refine and enhance this core functionality.
To streamline the task logging process, fostering improved team transparency, reducing user stress, and enabling more efficient workflows.
We Have Developed 4 Main Features:
Users can now easily access their most important tasks through a streamlined favorites row, allowing for quicker action.
We've added a timer widget to track rest breaks, meal times, and overtime, ensuring compliance and easy time management.
The task card feature gives users a clear and concise overview of task statuses, all within a unified display for faster updates.
This feature consolidates all key task information in one place, allowing users to take notes, add descriptions, and review task history with ease.
“documenting Tasks Has Become Another Difficult Task”
A healthcare client reported that task documentation has become another time-consuming and difficult task for employees. Users often struggle to complete the process efficiently and accurately.
Employees spend excessive time on non-clinical tasks, reducing overall productivity. Many users either avoid logging tasks or do so incorrectly, leading to inaccurate work-hour data. This results in mismanaged resources, billing errors, and compliance issues, ultimately decreasing client satisfaction and retention
Task logging processUsers log their work hours by selecting from various task types. This data is used for generating business insights and creating a more transparent work environment.
Original journey mapThe original journey map for task logging requires employees to repeatedly add tasks and search for the next one to begin, leading to inefficiencies in their workday.
Original flow: adding a task (5 Clicks)
Our goal was to simplify the process of handling repetitive tasks, making it faster and more efficient for users to access the information they need. We explored three potential solutions:
Enable drag and drop from task list
Start Task from Favorite Dock
Users can now start a task in just 2 clicks.
Users can easily toggle between their favorite task list and the full task list to edit their selections.
Adding tasks to the favorite list is now simple and intuitive.
After the feature launch, we received overwhelmingly positive feedback. Users proudly shared screenshots of their personalized task dockets, showing off how they customized their workflow.
Task Tracking from a Broader Perspective
After delivering the final design, we shifted our focus to project management, aiming to provide a more comprehensive view of planning and task tracking.
While limited resources made quantitative research challenging, qualitative interviews still provided valuable insights. These interviews guided feature development and allowed us to address user needs effectively.
Given the resource constraints, feature proposals needed to align with the engineering team’s roadmap. This meant breaking down features into multiple phases to ensure steady progress.